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This is freakin ridiculous. I call in Sunday with computer problems, they tell me it's the hard drive and it needs replaced. They tell me they will be there Monday afternoon to fix it, and will call before they arrive. So I spend the whole night up backup up this computer, awaiting them on Monday. They don't call they don't show, I get pissed, and go to bed.

Tuesday, it's 3PM, STILL no word. I call Dell...to find out THE HARD DRIVE ARRIVED AT 9 AM! And still no word from Captain Doucherag the technician. They page him, and say I should hear from him within the hour. They also give me the number to the company that handles the technicians.

4:30, still no word. I call that number, get hung up on, call back again. They try to call the technician, get his voice mail, and leave one. They say I should hear from him within the hour.

5:30...call back, get hung up on again...get pissed, call back, ask for a supervisor. Tell the supervisor my case, he tries again, 20 minutes later...tells me he can't reach the technician, left him a message, and he can't reach his supervisor either (must be butt humping together). He called the district manager, and couldn't reach him either (threesome, anyone?), and leaves him a message to have the technician call me when he gets the message. I *should* hear from him before 7PM, or before 10am tomorrow morning. He then tries to explain this off as "He's probably out of his coverage area."

FOR THREE HOURS?!

"Well, sometimes they have to cover many areas."

DUDE! IT'S FRIGGIN INDIANAPOLIS, WHERE IS HE GOING TO DROP HIS SIGNAL AT?!

"Well, sometimes he works outside the city."

DUDE! IT'S THE UNITED STATES OF FRIGGIN AMERICA, NOT INDIA! WE LIVE IN A NATION WHERE THERE'S A TOWER EVERY 10 MILES! YOU'RE TELLING ME HE DOESN'T HAVE A SIGNAL ANYWHERE?!

"I'm just trying to give you an explanation of what is going on Lanier (He thought my last name was my first name...how cute). I assure you he is one of the best technician's we have!"

Oh, THAT'S reassuring. Where's the rest of your technicians at? The morgue?

"I assure you Lanier that you'll hear from him tonight, or tomorrow before 10am"

Yeah, whatever.

So, to cap this off: I have a failing hard drive, the technician who's supposed to fix it is going to be on the next episode of "Unsolved Mysteries," you're a complete idiot who can't tell given names from family names, and I haven't had sleep in over 20 hours.

Thanks, #1 in customer support.

Well it could be worse.. My boyfriends sister had a colonoscopy today... keep that in mind.

Oh yay. I've had that done. That was actually one of the funniest moments of my life.

Well, last night he showed up and fixed the hard drive. Now the power is going out on this stupid thing. I called again, it's the motherboard...guess what? They're sending in a Technician to replace it.

God really hates me.

Cristin, I'd prefer the colonoscopy over calling Dell one last time:

So I go to bed at 6:45. At 7 he calls, and tells my roommate he's on his way. 7:30, he's here. 7:35, it's fixed.

The next morning, I do all the installations needed.

However, after I get the hard drive replaced in the laptop, the computer will no longer run off of the AC Adapter, only on battery. I call Dell, and they determine it is the motherboard, and they're sending the technician out AGAIN to replace it.

I knew what was going to happen. I'm going on a day trip the next day, so no one can come in to fix it. So here's the conversation that ensues (this was on live chat):

08/02/2006 06:28:17PM Corey Lanier: "So since this is after 5PM, my technician will most likely be in Friday?"
08/02/2006 06:28:27PM Agent (RTS Chisa C): "That is correct."
08/02/2006 06:29:16PM Corey Lanier: "Ok, just to make 100% sure of that, could you make a note on this? I am going on a day trip tomorrow, so tomorrow is no good for the technician to come."
08/02/2006 06:29:57PM Agent (RTS Chisa C): "The part is not going to ship until tomorrow."
08/02/2006 06:30:07PM Corey Lanier: "Ok."
08/02/2006 06:30:26PM Corey Lanier: "I just want to cover all bases with this. I haven't had too much luck with the onsite techs."
08/02/2006 06:31:25PM Agent (RTS Chisa C): "I do apologize about that, hope you have a better time this time."
08/02/2006 06:31:42PM Corey Lanier: "Thanks. I hope so too. So please mark on my records of this issue that I will not be here tomorrow."
08/02/2006 06:32:56PM Agent (RTS Chisa C): "I assure you that the technician will not be there tomorrow."
08/02/2006 06:33:15PM Corey Lanier: "Just humor me and mark this down, please."
08/02/2006 06:34:33PM Agent (RTS Chisa C): "I will."

I told my roommate and his girlfriend (who I was going with), "Just watch. I'll lay 2:1 odds he tries to come out tomorrow.

We get halfway to the theme park yesterday, and he gets a phone call on his cell phone (I gave them his number too). It's the technician wanting to come out right now. Do I know 'em or what?

Today, he comes in early, replaces the motherboard, and it's working fine. When he tried to update the BIOS, however, the escape key on my keyboard no longer works. Well, at least that's easy.

I got on the computer, thinking it was only the Escape key that didn't work and that I could get into live chat. Wrongo. The Escape, 1, Q, A, Z, Caps Lock, Tab, and right Ctrl keys do not work. So I call this time, and he demands to run diagnostics on the keyboard to prove what I could prove BY FRIGGIN TYPING!

As we were working in diagnostics, it shut down on its own. I rebooted it, and it said there was an obstruction in the air vent. I try to clean it out as good as possible, and reboot it, and it shuts down again. I reboot it again, and it shows the same error.

So now, he orders the technician to come out FOR THE THIRD TIME to replace the keyboard (which I could've done myself), the fan, and the heatsink. So he won't be until tomorrow, but most likely Monday since I'll be home tomorrow.

Don't buy Dells. I will shoot you in the head if I ever find out any one of you guys bought a Dell.

Dude, I don't want a Dell

Dude, you're getting a........ piece of crusted over pig barf that doesn't work.

that'd be a fun game!!!!!!!!!!!!

that'd be a fun game!!!!!!!!!!!!

see? I have a approval!

Which brings me to my next point: don't smoke crack.

I don't...I'm naturally like this

whats wrong with a little crack now and then? its what keeps me awake during school

it wears off after a while...which is why i'm on meth as we speak

KIDDING!

YAAAAAAAAAAAAY DRUGS!!!!!!

BOOOO ANHYDROUS FUMES!


HOORAY BEER!

which reminds me you need to get back down here by next popcorn days so u can buy me some beer

BOO UNDERAGE DRINKING





HOORAY NEAR BEER!

damn u

i do what i can...

I don't mind Dell computers. However, the only thing I hate more than a Macantosh computer is Dell's Tech Support. Seriously, I spent over an hour on hold, then found out I needed to reinstall windows. Now my PC's retarded and I need to use my Mac. Which I hate.